Return & Refund Policy

Clarity in Every Purchase

At Hairzo, we maintain strict quality standards and hygiene protocols.
Because our products involve real human hair, returns and refunds are handled with careful consideration to ensure fairness, safety, and product integrity.

01 — Eligibility for Returns

Returns are accepted only under specific conditions.

You may request a return if:

• You received a damaged product
• You received an incorrect item
• The product has a manufacturing defect

Mandatory Conditions

• The product must be unused, unworn, and unaltered
• Original packaging, tags, and seals must be intact
• The return request must be raised within 24–48 hours of delivery

02 — Non-Returnable Items

Due to hygiene and product sensitivity, certain items are not eligible for return:

• Used or worn products
• Products with tampered packaging or broken seals
• Customized or made-to-order products
• Clearance or final sale items (if applicable)

Hair products cannot be resold once used—this policy ensures safety for all customers.

03 — Return Request Process

To initiate a return:

1. Contact us via email at support@hairzo.com
2. Share:
   • Order ID
   • Clear images or video of the issue
3. Our team will review and respond within 24–48 hours

Returns are approved only after verification.

04 — Return Pickup & Shipping

• If approved, we will arrange a pickup (where serviceable)
• In non-serviceable areas, you may be asked to ship the product back
• Return shipping instructions will be shared by our team

Important

• The product must be securely packed before return
• Any damage during return transit due to poor packaging may affect eligibility

05 — Refund Policy

Once the returned product is received and inspected:

• Refunds are processed within 5–7 business days
• The amount is credited to the original payment method

For COD Orders

• Refunds will be issued via bank transfer or store credit

06 — Partial Refunds (If Applicable)

In certain cases, partial refunds may be issued if:

• The product is returned in a condition different from the original state
• Minor packaging damage is observed

All such decisions are made after inspection and communicated clearly.

07 — Exchange Policy

We may offer exchanges in cases of:

• Incorrect product delivered
• Verified quality or manufacturing issues

Exchange is subject to stock availability and approval.

08 — Cancellations

Before Dispatch

• Orders can be cancelled within a limited time window
• Full refund is processed for prepaid orders

After Dispatch

• Orders cannot be cancelled once shipped

09 — Important Hygiene Note

Hair products are categorized as personal use items.

For this reason:

• We do not accept returns for change of mind
• We do not accept returns due to personal preference (length, texture, color choice)

We recommend reviewing product details carefully before purchase.

10 — Damaged or Missing Items

If your order arrives with an issue:

• Report within 24 hours of delivery
• Provide clear photos/videos for verification

Delayed reporting may affect eligibility.

11 — Refund Timelines & Delays

• Refunds are initiated within the stated timeframe after approval
• Bank processing times may vary depending on your payment provider

If you experience delays, you may contact our support team.

12 — Support & Assistance

For any return or refund-related queries:

• 📧 Email: support@hairzo.com
• 📞 Customer Support: Available during working hours

Our team is here to guide you through the process.

A Final Note

At Hairzo, we believe in honest products and transparent policies.

While we maintain strict hygiene standards, we are equally committed to resolving genuine concerns with fairness and clarity.