Shipping Policy

Delivery, Refined with Precision

At Hairzo, delivery is not just logistics—it is an extension of our craftsmanship. Every order is handled with care, packaged with intention, and shipped with reliability, ensuring your experience feels seamless from checkout to arrival.

01 — Order Processing & Fulfillment

Every order undergoes a structured preparation process before dispatch.

• Orders are processed within 24–48 business hours from confirmation
• Processing excludes Sundays, public holidays, and high-volume sale days
• Each product is individually inspected for quality, texture, and finish
• Products are sanitized, arranged, and securely packed to maintain hygiene

Customized & Made-to-Order Products

Certain products require additional preparation time:

• Custom wigs, toppers, or density adjustments: 2–5 business days
• Shade matching or styling customization: up to 7 business days

You will be informed in advance if your order falls under this category.

02 — Shipping Coverage

We currently deliver across all serviceable pin codes in India.

Our logistics network ensures coverage across:

• Metro cities
• Tier 1, Tier 2, and Tier 3 cities
• Select remote and rural regions

If your location is not serviceable, our team will notify you promptly.

03 — Estimated Delivery Timelines

Delivery timelines begin after dispatch, not at the time of order placement.

Important Notes

• Delivery timelines are indicative, not guaranteed
• External factors may affect delivery (see delay section below)

04 — Shipping Charges & Payment Modes

We maintain a transparent and customer-friendly pricing structure.

Prepaid Orders

• Free shipping across India
• Priority processing and faster dispatch in most cases

Cash on Delivery (COD)

• Available for eligible pin codes
• A nominal COD handling fee may apply
• Orders may be verified via SMS or call before dispatch

All applicable charges will be clearly displayed during checkout—no hidden fees.

05 — Order Tracking & Notifications

We keep you informed at every stage of your shipment.

• Tracking details are shared via SMS and email within 24 hours of dispatch
• Real-time tracking is available through the courier partner’s system
• Status updates include:
  • Order confirmed
  • Order dispatched
  • Out for delivery
  • Delivered

If tracking details are not received within the expected timeframe, please contact support.

06 — Packaging & Handling Standards

We follow strict packaging protocols to ensure product safety and hygiene.

• Multi-layer protective packaging to prevent damage
• Tamper-resistant outer packaging
• Discreet labeling to maintain privacy
• Hygienic handling throughout the packing process

Hair products are sensitive by nature—our packaging is designed to preserve texture, shape, and quality during transit.

07 — Delivery Attempts & Failed Deliveries

Our courier partners make multiple attempts to ensure successful delivery.

• Up to 2–3 delivery attempts are made
• Customers are notified prior to delivery
• If delivery fails due to:
  • Customer unavailability
  • Incorrect address
  • Unreachable contact details

The order may be returned to our facility.

Re-shipping

• Re-delivery can be arranged upon request
• Additional shipping charges may apply

08 — Delays & Exceptional Circumstances

While we aim for timely delivery, certain situations may cause delays beyond our control:

• High order volumes during sales or festive seasons
• Weather disruptions or natural events
• Logistics or courier network constraints
• Government restrictions or regional limitations
• Incorrect or incomplete delivery information

In such cases, we will keep you informed and assist wherever possible.

09 — Address Accuracy & Responsibility

Customers are responsible for providing accurate shipping details.

Please ensure:

• Correct full address with landmark
• Valid contact number
• Correct pin code

Hairzo is not responsible for delays or losses caused due to incorrect information provided at checkout.

10 — International Shipping

Currently, Hairzo operates within India only.

For international orders or bulk inquiries:

• You may contact our support team directly
• Custom shipping solutions may be available on request

11 — Order Safety & Risk Management

• All shipments are handled by trusted logistics partners
• Once dispatched, responsibility is transferred to the courier
• However, we actively assist in resolving:
  • Lost shipments
  • Damaged packages
  • Delivery disputes

Customer satisfaction remains our priority.

12 — Support & Assistance

If you need help regarding shipping or delivery:

• 📧 Email: support@hairzo.com
• 📞 Customer Support: Available during business hours

Our team is committed to providing timely and helpful assistance.

A Final Note

At Hairzo, delivery is more than just transit—it is the final step in a carefully crafted experience.

From our hands to yours, every detail is considered so that what you receive feels exactly as intended: premium, reliable, and effortless.