Terms & Conditions
Clarity, Transparency, and Fair Use
These Terms & Conditions govern your use of the Hairzo website and services. By accessing or placing an order on our platform, you agree to the terms outlined below.
We encourage you to read them carefully before proceeding.
01 — General Overview
- This website is operated by Hairzo
- Throughout the site, the terms “we”, “us”, and “our” refer to Hairzo
- By using this website, you agree to comply with these Terms & Conditions
If you do not agree with any part of these terms, you should not use our services.
02 — Eligibility & Use of Website
By using this website, you confirm:
- You are at least 18 years of age or using the website under supervision
- You are providing accurate and complete information
- You will not misuse the website for fraudulent or unlawful purposes
Any violation may result in suspension or restriction of access.
03 — Products & Pricing
Hairzo specializes in real human hair products, and all product descriptions are made with care.
Pricing Policy
- Prices are displayed in INR and are subject to change without prior notice
- We follow a transparent pricing approach—you pay only for the product, not inflated branding costs
- We encourage customers to compare at Hairzo before making a purchase
Product Representation
- We strive to display accurate images and descriptions
- Minor variations in color or texture may occur due to lighting or screen differences
04 — Orders & Acceptance
- Placing an order does not guarantee acceptance
- We reserve the right to:
- Cancel or refuse any order
- Limit quantities per customer
- Request additional verification
You will be notified in case of any changes or cancellations.
05 — Payments
We accept multiple payment methods including:
- Prepaid payments (UPI, cards, etc.)
- Cash on Delivery (where applicable)
All payments must be completed before order processing (except COD).
06 — Shipping & Delivery
- Orders are processed and shipped as per our Shipping Policy
- Delivery timelines are estimates and may vary
- Hairzo is not liable for delays caused by external logistics factors
Customers are responsible for providing accurate delivery details.
07 — Returns, Refunds & Exchanges
- Returns and refunds are governed by our Return & Refund Policy
- Due to hygiene reasons, certain products are non-returnable
- Claims must be raised within the specified timeframe
We recommend reviewing the policy before placing an order.
08 — User Responsibilities
You agree not to:
- Use the website for unlawful activities
- Attempt to disrupt or damage the platform
- Provide false or misleading information
Any misuse may lead to legal action or account restriction.
09 — Intellectual Property
All content on this website—including:
- Text
- Images
- Design
- Branding elements
Is the property of Hairzo and may not be copied, reproduced, or used without permission.
10 — Limitation of Liability
Hairzo shall not be held liable for:
- Indirect or incidental damages
- Losses arising from misuse of products
- Delays caused by third-party services
Our liability is limited to the value of the purchased product.
11 — Privacy & Data Protection
Your use of the website is also governed by our Privacy Policy.
We are committed to protecting your personal information and ensuring secure transactions.
12 — Modifications to Terms
- Hairzo reserves the right to update or modify these Terms at any time
- Changes will be effective immediately upon posting
- Continued use of the website implies acceptance of updated terms
13 — Governing Law
These Terms & Conditions are governed by the laws of India.
Any disputes will be subject to the jurisdiction of the appropriate courts.
14 — Contact Information
For any questions regarding these Terms:
- 📧 Email: support@hairzo.com
- 📞 Customer Support: Available during business hours
A Final Note
Hairzo is built on clarity, fairness, and transparency.
We aim to provide a reliable and honest platform where every customer can shop with confidence—knowing exactly what they are paying for and receiving in return.